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Medical Record Retrieval is the operational service for payers that need to retrieve medical records for risk adjustment and quality with scale and real-time transparency.

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achieve high medical record retrieval ratesHelp achieve high medical record retrieval rates through a modern, technology-enabled call center with minimal physician abrasion.
real-time medical record retrieval statusKnow the status of medical record retrievals in real-time with the self-service Alert Portal.
maintain provider relationshipsMaintain provider relationships with the flexibility to meet their special record delivery requirements.
code and abstract chartsCode and abstract charts through our clinical staff available in the US or abroad and integrate charts with Quality Performance Advisor for advanced analytics.

      Minimize provider abrasion

  • Designate and manage providers through our scheduling service and provide them with a documentation checklist.
  • Meet provider requirements by accepting many retrieval options: secure drop box, onsite, fax/mail, remote EMR, and secure FTP. Our “special handling team” helps meet the needs of special physician requirements.minimize provider abrasion

Charts Received Annually
Providers work with us for charts
Cool Number